Effective Date: December 22, 2020
Welcome to the Ylopo.com (“Us” or “Our” or “We” or “Company”) Stars Agent Platform.
TERMS OF SERVICE - YLOPO AGENT SERVICES
These Terms of Service ("Terms") are a legal contract between You (as a licensed real estate agent operating under Your broker's Purchase Agreement with Ylopo) and Us (collectively, "Everyone") and govern Your use of all the text, data, information, software, graphics, photographs, lead data, marketing materials, and more (all of which We refer to as "Materials") that We and Our affiliates may make available to You through Our agent platforms, including Our Stars platform and related tools, as well as any services ("Services") We may provide (collectively with the Materials and Services, our "Platform").
READ THESE TERMS CAREFULLY BEFORE USING OUR PLATFORM. USING OUR PLATFORM INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE OUR PLATFORM IF YOU DO NOT ACCEPT THESE TERMS.
IMPORTANT: Your use of Ylopo's services is also governed by the Purchase Agreement and Terms of Service executed by Your broker. In the event of any conflict between these Terms and Your broker's Purchase Agreement, the Purchase Agreement shall control.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH THE COMPANY. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
CHANGES
We may alter the Materials and Services We offer You and/or choose to modify, suspend or discontinue our Platform at any time. We may also change, update, add or remove provisions (collectively, "modifications") of these Terms from time to time. We will inform You of any modifications to these Terms by posting them on our Platform and, if You have registered with Us, We may send You an email describing the modifications to these Terms. To be sure We properly reach Your email inbox, please let Us know if Your preferred email address changes at any time after Your registration.
If You object to any such modifications, Your sole recourse shall be to cease using our Platform. Continued use of our Platform following notice of any such modifications indicates You acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of our Platform. These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded.
GENERAL USE
We provide our Platform for use by licensed real estate professionals operating under a valid broker Purchase Agreement with Ylopo ("Permitted Purposes"). By using our Platform, you represent, acknowledge and agree that:
You are at least 18 years of age
You are a licensed real estate professional in good standing
Your broker has an active Purchase Agreement with Ylopo
You will comply with all applicable real estate laws and regulations
You will use the Platform only for legitimate real estate business purposes
In these Terms we are granting You a limited, personal, non-exclusive and non-transferable license to use and to display the Materials; Your right to use the Materials is conditioned on Your compliance with these Terms and Your broker's Purchase Agreement. You have no other rights in our Platform or any Materials and You may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of our Platform or Materials in any manner except as expressly permitted. If You make copies of any Materials while engaging in Permitted Purposes then We ask that You be sure to keep on the copies all of Our copyright and other proprietary notices as they appear on our Platform.
If You breach any of these Terms the above license will terminate automatically and You must immediately destroy any downloaded or printed Materials (and any copies thereof).
AGENT SERVICES AND STARS PLATFORM
As an agent using Ylopo's services, You have access to various tools and platforms including:
Stars platform for marketing automation and lead generation
Dynamic video ad generation tools
Lead management and CRM systems
Marketing campaign tools and templates
Analytics and reporting dashboards
Training resources and support materials
Your use of these services is subject to:
Usage limits as defined in Your broker's Purchase Agreement
Compliance with advertising laws and MLS regulations
Proper attribution and licensing requirements
Data protection and privacy obligations
BILLING AND PAYMENTS
Billing for agent services may be handled through:
Your broker's centralized billing under their Purchase Agreement
Direct agent billing for specific services (such as Stars platform features)
Third-party payment processors including Stripe
You agree to:
Provide accurate billing information
Maintain current payment methods
Pay all fees associated with services You use
Be responsible for any charges incurred under Your account
REFUNDS POLICY
Refunds are processed on a case-by-case basis and are not automatically granted. We may, at our sole discretion, provide refunds in the following limited circumstances:
Technical Errors: When our Platform experiences technical failures that prevent You from accessing paid services for an extended period
Billing Errors: In cases of duplicate charges, system errors in billing, or charges for services not requested
Service Failures: When We are unable to deliver promised services due to circumstances within our control
Other Exceptional Circumstances: As determined by our management team on a case-by-case basis
Refund Request Process:
All refund requests must be submitted in writing to support@ylopo.com within 30 days of the charge
Include Your account information, description of the issue, and supporting documentation
We will review Your request and respond within 10 business days
Our decision on refund requests is final
Non-Refundable Items:
Services that have been fully rendered or consumed
Charges for leads generated or marketing campaigns executed
Setup fees or onboarding costs
Services canceled after substantial work has been performed
Fees for training, consulting, or support services already provided
MOBILE APPLICATIONS
We make available Mobile Applications to access the Platform via a mobile device. To use the Mobile Application You must have a mobile device that is compatible with the mobile service. We do not warrant that the Mobile Application will be compatible with Your mobile device. We hereby grant to You a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by You, for Your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that We may from time to time issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that You are using on Your mobile device. You consent to such automatic upgrading on Your mobile device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and We and Our third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to Your use of the Mobile Application.
The following additional terms and conditions apply with respect to any Mobile Application that We provide to You designed for use on an Apple iOS-powered mobile device (an "iOS App"):
You acknowledge that these Terms are between You and Us only, and not with Apple, Inc. ("Apple").
Your use of Our iOS App must comply with Apple's then-current App Store Terms of Service.
We, and not Apple, are solely responsible for Our iOS App and the Services and content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to Our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to Our iOS App.
You agree that We, and not Apple, are responsible for addressing any claims by You or any third-party relating to Our iOS App or Your possession and/or use of Our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to Us as provider of the iOS App.
You agree that We, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to Our iOS App or Your possession and use of Our iOS App.
You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
You agree to comply with all applicable third-party terms of agreement when using Our iOS App (e.g., You must not be in violation of Your wireless data service terms of agreement when using the iOS App).
The parties agree that Apple and Apple's subsidiaries are third-party beneficiaries to these Terms as they relate to Your license of Our iOS App. Upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as they relate to Your license of the iOS App as a third-party beneficiary thereof.
The following additional terms and conditions apply with respect to any Mobile Application that We provide to You designed for use on an Android-powered mobile device (an "Android App"):
You acknowledge that these Terms are between You and Us only, and not with Google, Inc. ("Google").
Your use of Our Android App must comply with Google's then-current Android Market Terms of Service.
We, and not Google, are solely responsible for Our Android App and the services and content available thereon. You acknowledge that Google has no obligation to provide maintenance and support services with respect to Our Android App. To the maximum extent permitted by applicable law, Google will have no warranty obligation whatsoever with respect to Our Android App.
You agree that We, and not Google, are responsible for addressing any claims by You or any third-party relating to Our Android App or Your possession and/or use of Our Android App, including, but not limited to: (i) product liability claims; (ii) any claim that the Android App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to Us as provider of the Android App.
You agree that We, and not Google, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to Our Android App or Your possession and use of Our Android App.
You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
You agree to comply with all applicable third-party terms of agreement when using Our Android App.
OWNERSHIP AND INTELLECTUAL PROPERTY
All content, features, and functionality of our Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of Ylopo or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
The "Ylopo" name and all related names, logos, product and service names, designs and slogans are Our trademarks or those of Our licensors or affiliates. You may not use these marks without Our prior written permission.
Lead data generated through our Platform remains subject to the ownership provisions in Your broker's Purchase Agreement.
USER CONTENT AND DATA
You retain ownership of content You upload to our Platform for marketing purposes ("User Content"), but grant Us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such User Content solely for the purpose of providing our Services to You.
You represent and warrant that:
You own or have the necessary rights to Your User Content
Your User Content does not violate any third-party rights
Your User Content complies with all applicable laws and MLS regulations
You have obtained necessary permissions for any individuals depicted in Your User Content
When posting or submitting User Content, You agree not to post or transmit any User Content that:
violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others;
You know to be false, misleading or inaccurate;
contains blatant expressions of bigotry, racism, racially or ethnically offensive content, hate speech, abusiveness, vulgarity or profanity;
contains or advocates illegal or violent acts;
violates any law, statute, ordinance or regulation of any jurisdiction;
advocates or encourages any illegal activity;
contains any unsolicited or unauthorized advertising, promotional materials, or other forms of solicitation to other users;
violates Fair Housing laws or includes discriminatory statements;
misrepresents property information, pricing, or availability;
uses another party's intellectual property without proper authorization.
PROHIBITED CONDUCT
In using our Platform, You may not and You agree that You will not:
Use our Platform for any fraudulent or unlawful purpose;
Share Your account credentials with non-authorized users;
Use the Platform for any non-real estate related purposes;
Violate Fair Housing laws or engage in discriminatory practices;
Misrepresent property information or Your licensure status;
Circumvent usage limits or access restrictions;
Use generated leads in violation of Your broker's policies;
Export or attempt to export lead data in violation of Your broker's Purchase Agreement;
Use any robot, spider, scraper or other automated or manual means to access our Platform or copy any content or information on our Platform;
Take any action that imposes or may impose an unreasonable or disproportionately large load on our Platform or infrastructure;
Use our Platform to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material;
Use any device, software or program that interferes or attempts to interfere with the normal operation of our Platform;
Take any action that interferes or attempts to interfere with usage of our Platform by another party;
Copy, modify, reproduce, delete, distribute, download, store, transmit, sell, resell, publish, reverse engineer or create derivative works from any Materials, except as expressly authorized;
Alter or remove any copyright, trademark or other proprietary rights notice on our Platform or in any Materials.
INDEMNIFICATION
You agree to indemnify and hold Us, Our officers, directors, agents, and employees harmless from any claims, losses, damages, liabilities, including attorney's fees, arising out of Your use or misuse of our Platform, Your breach or alleged breach of these Terms or the rights of any third party, Your violation of any law, statute, ordinance or regulation of any jurisdiction, or any content or information You post, store or transmit in or through our Platform. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which case You agree to assist and cooperate with Us in asserting any and all available defenses.
WARRANTIES AND DISCLAIMERS
OUR PLATFORM IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE MAKE NO, AND HEREBY SPECIFICALLY DISCLAIM ANY AND ALL, REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY OF DATA, SYSTEM INTEGRATION OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR PLATFORM WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE OR THAT DEFECTS WILL BE CORRECTED.
We do not guarantee specific results from use of our marketing tools or lead generation services. Real estate markets vary, and success depends on many factors outside our control.
LIMITATION OF LIABILITY
IN NO EVENT WILL WE OR ANY OF OUR OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, RESULTING FROM YOUR USE OR INABILITY TO USE OUR PLATFORM OR ARISING OUT OF ANY BREACH OF ANY WARRANTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES IS LIMITED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAWS. OUR TOTAL LIABILITY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO $250.00.
PRIVACY
Your use of our Platform is also subject to our Privacy Policy for Ylopo Agent Services, which is incorporated into these Terms by reference. Our Privacy Policy explains how We collect, use and share information about You.
TERM AND TERMINATION
These Terms remain in effect while You use our Platform. Your access may be terminated:
By You at any time by discontinuing use
By Your broker upon termination of their Purchase Agreement
By Us for violation of these Terms or Your broker's Purchase Agreement
By Us for non-payment of fees
For any reason upon 30 days' notice
Upon termination, You must cease all use of our Platform and destroy any downloaded Materials.
DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS DISPUTE RESOLUTION AND ARBITRATION PROVISION CAREFULLY, AS IT AFFECTS YOUR RIGHTS.
General
Certain portions of this Section are deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act. You and We agree that We intend that this Section satisfies the "writing" requirement of the Federal Arbitration Act.
First – Try to Resolve Disputes and Excluded Disputes
If any controversy, allegation, or claim arises out of or relates to the Website, the Materials, the Services, Your User Content, these Terms, whether any Services meet Your expectation, or any telephone calls, emails, or text messages that You may have received from or on behalf of Us (collectively, "Dispute"), You and We agree to send a written notice to the other providing a reasonable description of the Dispute, along with a proposed resolution of it. Our notice to You will be sent to the most recent contact information that You provide us. Your notice to Us must be sent to support@ylopo.com. For a period of sixty (60) days from the date of receipt of notice from the other party, the Company and You will engage in a dialogue in order to attempt to resolve the Dispute, though neither party need delay filing a lawsuit or arbitration during the 60-day period. IF YOU DO NOT NOTIFY US THAT YOU INTEND TO PURSUE ARBITRATION WITHIN ONE (1) YEAR OF THE DATE OF THE DISPUTE, ANY CLAIM YOU MAY HAVE WILL BE PERMANENTLY BARRED.
As used in this Section "Excluded Disputes" are: (1) Your or Our assertion of claims for infringement or misappropriation of the other party's intellectual property rights; (2) any claim related to, or arising from, allegations of theft, piracy, or a breach of the privacy policy governing this Website ("Privacy Policy"); and (3) any claim seeking injunctive relief. Excluded Disputes must be brought in the courts.
Arbitration
Other than Excluded Disputes, all Disputes not resolved between You and Us under the "First – Try to Resolve Disputes" section above will be resolved through binding arbitration. The arbitration of Disputes will be administered by the American Arbitration Association ("AAA"), according to this Section and the then-current AAA Arbitration Rules, except as modified herein. The AAA Rules are available at the American Arbitration Association (AAA) website. Or You may call the AAA at 1-800-778-7879.
We agree that the party filing arbitration must submit the dispute to the AAA along with a copy of this provision. A single independent arbitrator with substantial experience in resolving intellectual property and commercial contract disputes will be selected from the AAA in accordance with AAA then-current Arbitration Rules. The arbitration hearing shall be conducted telephonically unless the arbitrator requires otherwise. In all cases where required by law, the costs of the arbitration proceeding and any associated attorneys' fees will be borne by Us.
The arbitrator shall apply California law consistent with the Federal Arbitration Act and issue a written decision including findings of fact and law. The arbitrator will have the authority to award the same damages and other relief that would have been available in court pursuant to applicable law. The arbitrator, however, may not award punitive damages, treble (or other multiple) damages not expressly authorized by statute, or any other damages not expressly authorized by Agreement. Judgment on the award rendered by the arbitrator may be entered in any court with jurisdiction.
Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration – You or We may initiate arbitration in either Los Angeles or the federal judicial district that includes Your billing address. In the event that You select the latter, We may transfer the arbitration to Los Angeles so long as We agree to pay any additional fees or costs which the arbitrator determines You incur as a result of the transfer.
Payment of Arbitration Fees and Costs – So long as You place a request in writing prior to commencement of the arbitration, We will pay all arbitration fees and associated costs and expenses. But, You will still be responsible for all additional fees and costs that You incur in the arbitration which include but are not limited to attorneys' fees or expert witnesses. In addition to any fees and costs recoverable under applicable law, if You provide notice and negotiate in good faith with Us as provided in the section above titled "Pre-Arbitration Claim Resolution" and the arbitrator concludes that You are the prevailing party in the arbitration, You will be entitled to recover reasonable attorney's fees and costs as determined by the arbitrator.
Class Action Waiver
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both You and We specifically agree to do so following initiation of the arbitration. If You choose to pursue Your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to You. Neither You, nor any other user of this Platform can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
Jury Waiver
You understand and agree that by accepting this Provision in these Terms, You and We are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, You and We might otherwise have had a right or opportunity to bring disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that You would have if You went to court (e.g., the rights to both appeal and certain types of discovery) may be more limited or may also be waived.
Severability
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision whose remainder will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the dispute will be decided by a court.
Continuation
This Provision shall survive the termination of Your account with Us or Our affiliates and Your discontinued use of this Platform. Notwithstanding any provision in this Agreement to the contrary, We agree that if We make any change to this Provision (other than a change to the Notice Address), You may reject any such change and require Us to adhere to the language in this Provision if a dispute between Us arises.
GENERAL
We think direct communication resolves most issues – if We feel that You are not complying with these Terms, We will tell You. We will even provide You with recommended necessary corrective action(s) because We value this relationship.
However, certain violations of these Terms, as determined by Us, may require immediate termination of Your access to this Platform without prior notice to You. The Federal Arbitration Act, California state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. Except for disputes subject to arbitration as described above, any disputes relating to these Terms or this Platform will be heard in the courts located in Los Angeles, California. If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. By choosing not to enforce any of these Terms, We are not waiving Our rights. These Terms are the entire agreement between You and Us and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between Everyone about this Platform. The proprietary rights, disclaimer of warranties, representations made by You, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.
CALIFORNIA CONSUMER NOTICE
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Platform and Services are provided by Ylopo LLC. If You have a question or complaint regarding the Platform or Services, please contact Customer Service at 844-359-5493. You may also contact Us by writing 1735 Stewart Street, Santa Monica, CA 90404. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
SECURITY PRACTICES
Ylopo is committed to securing its systems and the data entrusted to it by its customers and partners. With Leadership support Ylopo has implemented programs that manage cybersecurity and privacy risk.
Our comprehensive security policy outlines our commitment to protecting user data and ensuring compliance with SOC 2. We use strong access controls, including multi-factor authentication and password policies, to ensure that only authorized personnel can access sensitive data. All sensitive data is encrypted both at rest and in transit, providing an extra layer of protection.
We regularly monitor and audit our systems, perform vulnerability assessments, and have a clear incident response plan in place, ensuring that we can quickly detect and respond to any security incidents or potential threats. We have also chosen third-party vendors that are SOC 2 compliant and have appropriate security controls in place to protect user data.
By implementing these best practices, we have taken proactive steps to safeguard the security and privacy of our users' data, ensuring that they can use our Platform with confidence.
Please notify us at infosec-reporting@ylopo.com if you have any security issues or concerns.
CONTACT US
If You have any questions about these Terms, refund requests, or otherwise need to contact Us for any reason, You can reach Us by mail at 1735 Stewart Street, Suite B, Santa Monica, CA 90404 or by phone number at 844-359-5493 and by email at support@ylopo.com.
For billing and refund inquiries specifically, please contact: support@ylopo.com
Last Updated: October 22, 2025