;

Getting Started

What technical skill level do I need — do I have to be a tech person to use this?

Do You Need to Be Tech-Savvy to Use Ylopo? — You Asked, We Answered
Getting Started Question 22 · Answered by Barry Jenkins

What technical skill level do I need — do I have to be a tech person to use this?

Barry Jenkins, Realtor-in-Residence at Ylopo
Barry Jenkins
Realtor-in-Residence — runs one of the top Ylopo-powered teams in the country
Summary — what Barry covers in this video

If you can use a smartphone and email, you can run Ylopo.

Barry is direct: Ylopo is not designed for tech people — it's designed for real estate agents. You don't need to know how to run ads, configure a CRM, or understand algorithm logic. Ylopo's onboarding team handles the technical setup. Your job is to know your business: your market, your target buyers and sellers, and how many agents you're running.

Barry's threshold test: if you can check email, text clients, and navigate a basic dashboard, you have the technical skills needed to use Ylopo. The platform does have depth for those who want it — but none of it is required to get started and start closing leads.

Built for agents, not developers

Ylopo's interface is designed for real estate professionals, not technical users. If you can navigate a smartphone, you can navigate Ylopo.

Onboarding handles the tech setup

Ylopo's team sets up your portal, connects your CRM, and launches your campaigns. You don't need to configure any of it yourself.

Depth is there if you want it

Power users can customize follow-up sequences, audience targeting, and lead scoring. But none of that is required to get started — you can layer it in as you grow.

At Ylopo, we've watched a lot of agents step onto our platform for the first time. And the ones who take off? They're not always the most tech-savvy.

They're the most hungry: hungry to learn something new, hungry to try something unfamiliar, and hungry enough to push through the early friction that comes with doing anything differently.

That hunger is the real dividing line, and it's worth being honest about what it actually demands of you.

What "hungry" actually means for real estate agents

Hunger means you're willing to do things differently than you did last year. Not because someone told you to. Because you've decided that staying comfortable isn't worth the ceiling it puts on you.

We've built out a full ecosystem around that decision: live sessions, mastermind groups, hands-on support. None of it requires a tech background. All of it requires showing up.

Because if you keep doing what you've always done, the math doesn't change. You'll keep getting what you've always got, and the gap between you and agents using every tool available will quietly widen.

Here's what Ylopo takes off your plate

That gap is exactly what we built the platform to close. We handle the work that used to consume most of an agent's week, specifically the parts that drain time without necessarily moving the needle:

What Ylopo does What that means for you
Generates leads No more cold list-building from scratch
Calls and follows up with leads No more manually chasing down every contact
Qualifies interest automatically No more hours spent on dead-end conversations
Transfers live, warm calls directly to you You pick up when it's actually worth your time

Here's the thing: by the time a prospect reaches you, they've already raised their hand. We've handled the front end.

You're stepping in at the exact moment your voice and your judgment matter. And that, as it turns out, is also the part no platform can do for you.

The part only you can do

Think about it: that moment, when the transfer comes through and a real buyer is on the line, is where preparation either shows or doesn't. You need to be ready to be genuinely compelling, not just present.

Buyers are often guessing their way through one of the biggest financial decisions of their lives, and the agents who convert are the ones who can calmly say: "Sounds like you're guessing. Let's sit down and actually go over this process."

That's not a script. It's confidence built from reps.

The agents on our platform who make the most money aren't just using the technology; they're sharpening their talking points alongside it. Ylopo puts the warm lead in your hands. What happens next is yours to own.

What Ylopo has ready for you right now

Owning that moment is a lot easier when you've got the right infrastructure behind you, and that's something we've spent years building out. Here's where agents on our platform typically start:

  1. AI lead generation

    2. Our system finds and nurtures high-intent buyers and sellers continuously, so your pipeline stays active even when you're with a client or off the clock.

  2. Ylopo AI, the AI ISA

    3. Ylopo AI (previously known as Raiya) calls, texts, and follows up with your leads around the clock, then transfers the warm, ready-to-talk prospects directly to you. So you're only ever stepping into conversations that are already primed.

  3. Ylopo University & live training

    4. A full library of courses, live coaching sessions, and mastermind groups designed to close the gap between having the technology and actually converting with it. This is where the hunger pays off.

  4. Done-for-you marketing

    5. We manage your digital ad presence across Facebook, Instagram, and Google, so your brand stays visible to the right people without you running every campaign yourself.

 

Full Transcript

"Let me give you the short version first: if you can use a smartphone, you can use Ylopo. That's genuinely the bar. I'm not a developer. I'm not a digital marketer. I'm a real estate agent who runs a team, and I have been using this platform successfully for years. You do not need to understand Facebook ads or Google algorithms or CRM integrations to use it."

"Here's why: the technical work is handled by Ylopo's team. When you sign up, their onboarding team builds your search portal. They connect your CRM. They set up your ad campaigns and configure the targeting. They launch everything. You don't click a single button inside Facebook Ad Manager. You don't write ad copy. You don't figure out pixel tracking. That's their job. Your job is to show up when a lead needs talking to, and to work the pipeline the system builds for you."

"What you do need to know is your business. You need to be able to tell Ylopo who your target buyers and sellers are, what markets you serve, how many agents you're running, and what your monthly marketing budget is. Those are agent questions, not tech questions. The inputs are business inputs. The tech is handled for you."

"Now, I want to be honest: there is depth here if you want it. Once you're up and running and you want to understand why certain leads are converting better, or you want to customize Raiya's follow-up sequences, or you want to dig into your campaign analytics — all of that is available. The platform has a lot of capability underneath the surface. But none of it is required to get started. I've seen agents close significant business from Ylopo without ever going deeper than checking their daily lead notifications."

"My honest threshold test: can you check email, send a text, and click through a dashboard? If yes, you have everything you need. The platform will teach you the rest as you go."

Getting Started
What does the first 30, 60, and 90 days look like after I sign up — what should I actually expect?
Barry Jenkins
Getting Started
How long until I start seeing leads come in after I turn on Ylopo?
Barry Jenkins
Product & AI
What is "Managed Marketing" — who actually does the work, and how hands-off can I be?
Ge

See all the questions

Every question your prospects ask — answered on camera, no scripts, no spin.

← Back to All Questions Book a Free Demo

How long until I start seeing leads come in after I turn on Ylopo?

How Long Until Ylopo Leads Start Coming In? — You Asked, We Answered
Getting Started Question 21 · Answered by Barry Jenkins

How long until I start seeing leads come in after I turn on Ylopo?

Barry Jenkins, Realtor-in-Residence at Ylopo
Barry Jenkins
Realtor-in-Residence — runs one of the top Ylopo-powered teams in the country
Summary — what Barry covers in this video

Leads typically start within days — but the first week is about calibration, not closing.

Barry gives a straightforward timeline: once your campaigns are live, leads typically start flowing within 48–72 hours. Social leads usually come fastest because Facebook audience targeting kicks in quickly. PPC campaigns take a bit longer to calibrate — Google needs impression data to optimize. Barry's advice for the first week: don't panic if the early leads seem low quality, and don't celebrate if the first few are great.

The first 2–4 weeks are when the algorithm is learning your audience and your market. Consistent lead quality usually improves after the first 30 days as the system accumulates data. The important thing is to have your follow-up ready before the leads arrive, not after.

First leads within 48–72 hours

Once campaigns are live, leads typically start flowing within two to three days. Social leads usually arrive first.

First weeks are calibration, not performance

The algorithm is learning your market. Lead quality in week one isn't representative of what you'll see at 60 or 90 days.

Set up follow-up before leads arrive

Have your CRM connected and Raiya configured before your campaigns launch. Don't scramble to set up systems when leads are already coming in.

When we launch a new paid ad campaign for a client, the first question we almost always get is: "So… when do the leads actually start coming in?"

It's the right question to ask, and we want to give you a straight answer. Not a vague "it depends." Here's exactly what we see happen the moment a campaign goes live, and why the first month looks the way it does.

You'll see your first lead within days, not weeks

The moment we flip a campaign on, leads can start coming in within the first few days. Most of the accounts we run generate early activity almost immediately. We're not talking about a long ramp-up before anything moves.

What's less predictable in those early days isn't whether leads will show up, but how steadily they'll keep coming. And that gap between fast and steady is entirely explained by what the platform is quietly doing in the background.

The platform is learning, and that takes 2–4 weeks

Every new Google or Facebook account goes through a learning period, and it typically runs two to four weeks. During that window, the algorithm is actively calibrating your campaign. Not learning your market from scratch, but learning specifically how your ads perform against real buyer behaviour in your area.

Here's how that progression tends to map out:

Phase Timeframe What's happening
Early activity Days 1–3 First leads arrive as ads go live
Platform learning Weeks 1–4 Algorithm matches your ads to best-fit audience
Stabilisation Week 4+ Volume and cost-per-lead become more predictable

Think of it like handing off a detailed brief to someone sharp. They're useful on day one, but it takes a few weeks before they've internalised enough context to really operate on instinct.

The algorithm is doing exactly that. And once you understand what it's working through, the next part is a lot easier to sit with.

Sitting with early inconsistency is hard, but it's also worth it

What the algorithm working through its learning phase actually looks like, from the outside, is a campaign that feels unpredictable. Some days bring in several leads; others go quiet. Cost-per-lead swings.

It's uncomfortable, especially when budget is on the line. But here's the thing: the instinct to intervene is usually the wrong one. Here's what we've seen reset progress more than anything else:

  1. Making large budget changes: significant shifts trigger a full restart of the learning cycle
  2. Swapping creative too early: the platform needs time to test what's already in front of it
  3. Pausing and restarting: every cold restart sends the algorithm back to square one
  4. Chasing daily fluctuations: short-term noise during learning rarely signals a real problem

 

Getting through this phase without intervening is one of the harder disciplines in paid advertising. It's also one of the most directly connected to what happens in month two and beyond.

By end of month one, the campaign knows your audience

What month two and beyond look like depends almost entirely on what was allowed to happen in month one. When the learning period runs its full course without disruption, the algorithm arrives at something genuinely valuable: a calibrated model of who in your market is most likely to engage.

Here's the simplified version of how that month tends to unfold:

  1. Days 1–3: First leads begin arriving
  2. Weeks 1–4: Volume and quality fluctuate. The algorithm is still gathering signal.
  3. End of month 1: Enough data exists to optimise meaningfully; results stabilise

 

The learning period isn't a flaw in the system. It's the system doing exactly what needs to happen before it can perform at its best. And once it's through, you have a campaign that actually knows who it's talking to.

That's the point where the right platform makes all the difference.

What Ylopo does with a campaign that's hit its stride

Built to accelerate the learning curve

At Ylopo, we've built our platform specifically to make sure that stride happens as fast as possible. And when it does, you're extracting maximum value from every lead it produces. Our dynamic ad technology automatically personalises property listings in real-time, so the ads your audience sees are always relevant to what they're actually searching for.

That relevance is part of what shortens the learning curve and improves the quality of leads coming through the door.

We handle the complexity so you don't have to

We handle the setup, the monitoring, and the ongoing optimisation, which means you're not left interpreting data or second-guessing whether a quiet Wednesday means something's broken. We're watching it so you don't have to.

And because lead generation is only half the equation, we pair our ad platform with intelligent nurture tools that keep your leads engaged from that first click all the way through to a conversation.

Full Transcript

"Short answer: fast. Within 48 to 72 hours of your campaigns going live, you'll typically see your first leads come in. That always surprises clients who expect a long runway. The ad platforms — particularly Facebook — are good at finding audiences quickly once they have a target profile. So when your Social campaigns launch, the lead flow usually starts within a couple of days."

"PPC campaigns take a little longer to calibrate. Google needs impression data to figure out how to optimize your bids and audience targeting. So in the first week, your PPC lead flow might be slower than your Social lead flow. That's normal — it usually picks up within two to three weeks as the algorithm accumulates data."

"Here's the mindset I want you to have in the first two to four weeks: this is calibration time, not performance time. The leads that come in during week one are coming from the broadest possible audience — the algorithm hasn't had time to learn who in your market is actually engaging with properties. You might get some low-quality leads early on. You might get some great ones. Don't read too much into either. The system is still learning what works in your market, and it gets smarter every week."

"The most important thing I tell every new Ylopo client: set up your follow-up systems before the leads arrive, not after. Make sure your CRM is connected. Make sure Raiya is configured. Make sure you know what happens when someone registers on your portal. I've seen agents scramble to set up their CRM in week two while leads are already coming in and not getting followed up with. Don't be that agent. Get the infrastructure ready during your onboarding, so that when the first lead arrives at 11pm on a Tuesday, Raiya is already on it."

"By day 30, you'll have a clearer picture of your lead flow, your cost-per-lead, and which channels are performing best in your market. That's when the real evaluation starts. Not in week one."

Getting Started
What does the first 30, 60, and 90 days look like after I sign up — what should I actually expect?
Barry Jenkins
Getting Started
What technical skill level do I need — do I have to be a tech person to use this?
Barry Jenkins
Product & AI
How does Ylopo's AI actually work — what does it say to my leads, and who controls the script?
Ge

See all the questions

Every question your prospects ask — answered on camera, no scripts, no spin.

← Back to All Questions Book a Free Demo

What does the first 30, 60, and 90 days look like after I sign up — what should I actually expect?

Ylopo First 30-60-90 Days: What to Expect — You Asked, We Answered
Getting Started Question 20 · Answered by Barry Jenkins

What does the first 30, 60, and 90 days look like after I sign up — what should I actually expect?

Barry Jenkins, Realtor-in-Residence at Ylopo
Barry Jenkins
Realtor-in-Residence — runs one of the top Ylopo-powered teams in the country
Summary — what Barry covers in this video

The first 30 days are setup. Leads start flowing fast. By day 90, your database is compounding.

Barry walks through the three phases from his own experience. Days 1–30: Ylopo's onboarding team sets up your search portal, connects your CRM, and launches your first ad campaigns. You'll see leads come in within the first week — often faster than clients expect. This phase is about getting systems right, not closing deals. Days 31–60: Your pipeline starts to build. Raiya is following up with early leads, some will be engaging, and you'll start seeing which leads are worth pursuing personally.

Days 61–90: You have 60+ days of data, your AI is working a database of hundreds of leads, and some early leads may be ready to transact. This is also when most clients know whether the system fits their business.

Days 1–30: Setup and first leads

Onboarding sets up your portal, CRM integration, and first campaigns. Leads typically start flowing within the first week.

Days 31–60: Pipeline builds

Raiya is following up, leads are engaging, and you start to feel the rhythm. Focus on responding when the AI surfaces hot leads.

Days 61–90: Database starts compounding

By 90 days you have a real database working for you. Some early leads may be ready — and the AI has been warming the rest the whole time.

When you plug into Ylopo's AI ecosystem, one of the first things you'll notice is that things get busy. Fast. New names, emails, and phone numbers start flowing into your CRM, text and voice conversations are happening automatically, and notifications come in as leads save homes, share listings, and browse your site.

We've seen it happen with agents over and over, and we want to give you a heads-up before it does: it can feel overwhelming at first.

Seems like a lot. That's completely normal, and it's actually a sign that the system is working.

What to expect in your first 30, 60, and 90 days

It tends to unfold in three distinct waves, each one building on the last. And knowing what's coming makes it a lot easier to stay the course when things feel noisy.

Timeframe What you'll see
Days 1–30 High volume of new lead registrations, AI text and voice conversations initiating
Days 31–60 Leads returning to the site, saving homes, engaging with AI follow-ups
Days 61–90 Behavioral patterns emerging — warm leads rising to the top of smart lists

The volume is real, and it's intentional. Ylopo's AI is doing the heavy lifting of initial outreach and engagement so you don't have to chase cold leads manually.

What we need from you during this stretch is patience and trust in the process. And a place to channel both.

Why your CRM is the place to focus

Your CRM is where that patience pays off. It's where all the activity stops feeling like noise and starts looking like a prioritized list of who to call. We've built Ylopo's smart list functionality specifically so that the alerts, the AI conversations, the saved homes all get organized in a way that tells you who actually deserves your attention right now.

Smart lists give you a real-time prioritized view based on what leads are actually doing:

  1. Saved a home: one of the strongest signals of active intent
  2. Shared a listing: suggests a buying conversation is already happening at home
  3. Had an AI conversation recently: already warmed up before you ever call
  4. Returned to the site: back for a reason, likely comparing options

 

But here's the thing: these aren't arbitrary rankings. They're behavioral signals, and the reason they're so useful goes deeper than just sorting a list.

Behavior is your best buying signal

What makes those signals so reliable is that they reflect something a phone number never can: where a buyer actually is in their decision. A lead who saved three listings yesterday and forwarded one to a partner is a fundamentally different conversation than someone who registered six months ago and hasn't logged back in since.

Ylopo's system surfaces the former so you're not wasting calls on the latter.

When you work this way, you're not ignoring other leads. You're being smart about where your energy goes. The right call at the right moment converts at a far higher rate than volume dialing.

Case in point: we've seen it play out consistently across agents in our network, and the ones who get there fastest all tend to share one thing in common.

The one habit that makes the whole system work

It's not a personality type or a market advantage. It's a daily CRM habit that keeps them showing up to the right conversation at the right time. The AI handles outreach, nurturing, and signal gathering, but the conversion still happens in a human conversation.

Your job is simply to check in consistently and make the call when the system is flagging someone as ready.

A simple daily rhythm

Here's a simple daily rhythm that works well for most agents using Ylopo:

  1. Open your CRM first thing and filter smart lists by recent activity
  2. Prioritize leads who saved or shared a home in the last 24–48 hours
  3. Review any AI conversations that ended with an engaged response
  4. Make your calls with the context the system has already gathered for you
  5. Log your outcomes so the CRM continues to sharpen its prioritization over time

 

The leads are real. The activity is real. The opportunity is there, and working the CRM consistently is how you turn all of it into income.

That income becomes a lot more predictable when you're not navigating it alone.

Let's make sure your pipeline is working as hard as it should be

If you're already a Ylopo partner, our team is here to help you get everything out of the system you've already invested in. We work directly with agents to fine-tune CRM setups, sharpen smart list configurations, and make sure the AI follow-up is as dialed in as possible for your market.

Whether you're a few weeks in and still finding your footing, or you've been with us for a year and want a second set of eyes on your workflow, we're genuinely happy to dig in with you.

And if you haven't started with Ylopo yet, this is exactly the kind of pipeline we build. We combine AI-powered lead generation with behavioral tracking, automated follow-up across text, voice, and email, and a CRM experience specifically designed to tell you who to call and when, so you're never flying blind.

Full Transcript

"I love this question because it sets realistic expectations, and that's really important with any lead generation platform. Let me walk you through what I actually experienced and what I've seen other agents experience when they start with Ylopo."

"Days 1 through 30 are setup and early leads. Ylopo's onboarding team is going to build your search portal — the branded property search site that your leads will use. They'll connect your CRM, configure the AI settings, and launch your first ad campaigns. What surprises most new clients is how fast leads start coming in. Within the first week of your campaigns going live, you'll typically see leads registering on your portal. That's exciting — but I want to calibrate expectations here. The first 30 days are not about closing deals. They're about getting your systems configured correctly and watching how the early data comes in. Don't evaluate the platform on month one performance."

"Days 31 through 60 are when it starts to feel like a real system. By now you have a growing database. Raiya has been following up with your early leads — some of them have started engaging more actively, returning to search listings, expanding their search criteria. You'll start to see which leads are warming up and which ones are still cold. This is when you want to get into the habit of responding quickly when the AI surfaces a lead that's showing real intent. The rhythm of the platform starts to click in this phase."

"Days 61 through 90 are the checkpoint. By day 90, you have a real database of several hundred leads. Your AI has been following up with all of them. Some of your earliest leads — the ones who registered six to eight weeks ago — might be ready to start having a real conversation. You have enough data to see your cost-per-lead, your lead volume trends, and which channels are converting best in your market. Most agents at the 90-day mark have a clear sense of whether this system is working for their business."

"My advice for the entire 90-day period: resist the urge to judge it too early. I've seen agents cancel at day 45 because they hadn't closed anything yet — and then learn that three of their leads closed with other agents six months later. The database you build in your first 90 days is worth more than any single closing you might or might not get in that period. Stay patient, stay responsive when Raiya surfaces hot leads, and trust the system to do the long-term follow-up work it was built for."

Getting Started
How long until I start seeing leads come in after I turn on Ylopo?
Barry Jenkins
Getting Started
What technical skill level do I need — do I have to be a tech person to use this?
Barry Jenkins
ROI & Results
How long does it typically take to close a deal from a Ylopo lead?
Barry Jenkins

See all the questions

Every question your prospects ask — answered on camera, no scripts, no spin.

← Back to All Questions Book a Free Demo

What support is available — can I call a real person when something goes wrong?

What Support Does Ylopo Offer? — You Asked, We Answered | Ylopo
Getting Started Question 23 · Answered by Ge

What support is available — can I call a real person when something goes wrong?

Ge, Co-Founder and President of Ylopo
Ge
Co-Founder, President & CMO — owns every pricing and product decision at Ylopo
Summary — what Ge covers in this video

You get a real onboarding team, an account manager, and access to real people when things break.

Ge walks through Ylopo's support structure in two phases. The first phase is onboarding — when you sign up, you get a dedicated onboarding specialist who walks through your portal setup, CRM integration, ad campaign launch, and platform configuration. This isn't a video course you watch alone; it's live, guided support with a real person.

The second phase is ongoing: after you're set up, you have access to an account manager who knows your account and can be reached by phone, email, or scheduled call. Ge acknowledges that no platform is immune to technical issues — when something breaks, there is a real person you can reach, and support is not hidden behind a chatbot wall.

Dedicated onboarding specialist

When you sign up, a real person walks you through setup — portal, CRM integration, campaign launch. Not a video series. Live, guided onboarding.

Ongoing account manager

After onboarding, you have an account manager who knows your account. Reachable by phone, email, or scheduled call — not just a ticket queue.

Real people, not just chat bots

When something breaks, you can reach a real person. Support isn't hidden behind an auto-reply wall or a 5-day email queue.

We've seen how this plays out at other companies. You sign a contract, get login credentials, and somewhere in the welcome email is a link to a help center.

Seems like enough, right? That's the relationship: one link, one knowledge base, and from that point on, you figure it out yourself. Most real estate tech platforms run on exactly that model, and we built Ylopo around refusing to.

We match you with a real person from day one

That refusal is concrete from the start. The moment you sign up, you're matched with a dedicated onboarding specialist. That is, a real person whose job is to make sure your system is set up correctly and actually working before we consider onboarding complete.

No pre-recorded videos standing in for guidance. Your specialist works with you through live sessions, side by side, until everything is running.

Here's what your onboarding specialist handles during those sessions:

  1. Search portal setup configured to your market and brand
  2. CRM integration connected and verified to be syncing properly
  3. Ad campaign launch with geo-targeting dialed in from the start
  4. AI follow-up configuration tuned to how your business actually operates

 

We don't mark you as "onboarded" until leads are flowing and your team knows how to use the platform. That finish line is the same for every account we bring on.

Your account manager knows you, not just your ticket number

But here's the thing: crossing that finish line isn't where our involvement ends. It's where it changes shape. Once you're up and running, you move into an ongoing relationship with a dedicated account manager who knows your account, your market, and your specific setup.

Every conversation picks up where the last one left off, not from scratch. Phone, email, or a scheduled call: whoever you reach is already familiar with your business.

This matters more than it might seem up front. Real estate moves fast, and when you need to optimize a campaign or sort out an integration issue, re-explaining your full context to a stranger every single time costs you time you don't have.

Your account manager removes that friction entirely.

We're honest: things break. Here's what happens when they do

What no account manager can fully prevent, though, is the software itself running into a problem. And we'd rather say that plainly than have you find out the hard way. No platform is bug-free. Integrations run into issues. Ads occasionally get flagged.

When that happens, we want you to be able to reach a real person quickly, not wait three days for an email response. An agent whose lead flow is interrupted isn't getting the value they paid for, and we know that.

Fast, accessible support when something goes wrong isn't a bonus feature at Ylopo. It's part of the product itself, which is why it's something worth pressure-testing before you commit.

Ask us about support before you sign

Case in point: the demo call is the right moment to do exactly that. You can meet the type of person who'd be handling your account, ask what response times actually look like, and get a genuine sense of whether the relationship model fits the way your team operates.

We'd rather you walk in with a clear picture than sign on assumptions and recalibrate later.

See the full platform and the team behind it

That clear picture extends well beyond support. Ylopo combines AI-powered lead generation, dynamic remarketing, a fully integrated CRM, and an intelligent follow-up system built specifically for real estate professionals.

Each piece is designed to keep your pipeline moving. And what makes the whole thing work in practice is the team running alongside it.

What you get when you come on board

When you come on board, you get an onboarding specialist who sees your setup through to completion, an account manager who stays invested in how things are going, and a support team you can actually get on the phone when it matters.

Whether you're a solo agent building early momentum or a growing team looking to scale operations, the platform and the people behind it are built to move with you.

Full Transcript

"Support is something I take personally, because I've seen what happens at companies where it's an afterthought. You sign up, get handed a help center article, and you're on your own. That's not how we run things. When you sign up for Ylopo, the first thing that happens is you get matched with an onboarding specialist — a real person whose job is to get your system up and running correctly."

"What does onboarding actually look like? It's a series of live sessions, not pre-recorded videos. Your specialist walks through your search portal setup, makes sure your CRM integration is connected and syncing properly, gets your ad campaigns launched with the right geographic targeting, and configures the AI follow-up settings for your business. We don't consider you 'onboarded' until everything is actually working. The goal is that by the time we're done, you have leads flowing and your team knows how to use the platform."

"After onboarding, you move into the ongoing support relationship. You have a dedicated account manager — someone who knows your account, your market, and your setup. This is not a rotating help desk where you explain your situation from scratch every time you call. Your account manager is your point of contact for questions, optimizations, and escalations. They're reachable by phone, by email, and you can schedule calls when you need to go deeper on something."

"Now, I'll be honest: no software platform is bug-free. Things break. Integrations have issues. Ads get flagged occasionally. When that happens, we want to make sure you can get a real person on the phone quickly, not wait three days for an email response. Support is part of the product. An agent who can't reach anyone when something breaks isn't getting the value they paid for — and we know that."

"The best way to understand our support model is to ask about it directly on the demo call. You can meet the type of person who'd be handling your account, ask what the response time looks like, and get a sense of whether the relationship model feels right for your business. We'd rather you go in with accurate expectations than find out something different after you've signed."

Getting Started
What does the first 30, 60, and 90 days look like after I sign up — what should I actually expect?
Barry Jenkins
Getting Started
What technical skill level do I need — do I have to be a tech person to use this?
Barry Jenkins
Getting Started
How long until I start seeing leads come in after I turn on Ylopo?
Barry Jenkins

See all the questions

Every question your prospects ask — answered on camera, no scripts, no spin.

← Back to All Questions Book a Free Demo