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Contracts & Data

"No long-term contracts" — what does that actually mean? Can I cancel month-to-month, and what's the process?

Ylopo Contract Terms Explained — You Asked, We Answered | Ylopo
Contracts & Data Question 24 · Answered by Ge

"No long-term contracts" — what does that actually mean? Can I cancel month-to-month, and what's the process?

Ge, Co-Founder and President of Ylopo
Ge
Co-Founder, President & CMO — owns every pricing and product decision at Ylopo
Summary — what Ge covers in this video

No long-term lock-in — but "no contract" still has a process.

Ge explains what "no long-term contracts" actually means in practice. Most Ylopo services do not require annual or multi-year commitments — the structure is designed so clients stay because the platform works, not because they can't leave. Standard cancellation requires notice, typically 30 days, and the exact terms are confirmed at signing.

Ge makes an important distinction: ad spend commitments (the money going to Google and Facebook on your behalf) may have different terms than the platform fee itself, and clients should understand both during onboarding. There is no penalty clause for canceling — when you decide to leave, the process is straightforward.

No annual lock-in

Ylopo doesn't require you to sign a year-long contract for most services. You're not paying for 12 months upfront or committing to a penalty if you leave.

Standard notice required

Canceling isn't instant — standard notice (typically 30 days) is required. The exact terms are confirmed at signing and reviewed during your demo call.

Ad spend terms may differ

The platform fee and the ad spend commitment are separate. Ad spend going to Google and Facebook may have its own terms — confirm both during onboarding.

Full Transcript

"When we say 'no long-term contracts,' here's what that actually means: we don't require you to sign an annual or multi-year agreement to get started with Ylopo. You're not locked in for 12 months. There's no penalty clause that charges you a cancellation fee if you decide the platform isn't working for your business. That's the core of what we mean, and it's a deliberate choice."

"The reason we structured it this way is simple: we want clients to stay because Ylopo is working, not because they're contractually trapped. If someone's generating ROI, they don't need a contract to keep them around. And if someone's not getting value, holding them to a contract doesn't do either of us any good. So we built the business around performance and results rather than lock-in."

"Now here's what 'no contract' doesn't mean: it doesn't mean you can cancel on a Tuesday and stop being charged that Thursday. Standard notice is required — typically 30 days — because there are campaigns running, leads being generated, and systems that need to be properly wound down. The exact notice period is covered during your demo and confirmed at signing. It's very standard, nothing unusual."

"There's one distinction I want to make sure you understand: the platform fee and the ad spend are separate. The platform fee is what you pay Ylopo to run your technology and managed marketing. The ad spend is the money going directly to Google and Facebook to actually buy your ads. Those may have different terms. Ad platforms sometimes have their own campaign structures with specific timing. We cover all of this during onboarding so there are no surprises. If you want to know the exact terms before you commit, that's a completely normal question to ask on the demo call and we'll walk you through it."

"The bottom line: no year-long lock-in, no penalty for leaving, standard 30-day notice. We think that's the right way to run a business where the product has to actually earn your continued investment every month."

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If I cancel Ylopo, do I keep all my leads and data — or does it disappear?

Do You Keep Your Leads If You Cancel Ylopo? — You Asked, We Answered
Contracts & Data Question 25 · Answered by Ge

If I cancel Ylopo, do I keep all my leads and data — or does it disappear?

Ge, Co-Founder and President of Ylopo
Ge
Co-Founder, President & CMO — owns every pricing and product decision at Ylopo
Summary — what Ge covers in this video

Your leads are yours. They don't disappear when you cancel.

Ge is direct: when you cancel Ylopo, your leads go with you. The contacts in your database were generated under your brand, entered into your system, and belong to you — not to Ylopo. Before canceling, you can export your full database and import it into any CRM.

Ge emphasizes this point because it's a common fear: that walking away from a lead gen platform means losing years of accumulated contacts. With Ylopo, that's not the case. The database you built is an asset you own outright, and Ylopo has no claim on it after cancellation.

Your database is yours

Every lead in your Ylopo account is your property — not Ylopo's. Cancel and your contacts come with you, not to Ylopo's servers.

Export before you cancel

Before canceling, export your full lead list from the dashboard. The data is yours and you can import it into any CRM to keep working your pipeline.

No data hostage-taking

Ylopo doesn't impose data lock-in conditions. There are no restrictions on exporting your contacts, and nothing disappears when you leave.

Full Transcript

"This is one of my favorite questions to answer because the answer is so simple: your leads are yours. Full stop. When you cancel Ylopo, you do not lose your database. Your contacts don't get wiped, deleted, or retained by us. Everything you generated while on the platform is your property, and it leaves with you."

"Here's how that works in practice. Every lead that enters your Ylopo system lands in your database under your brand. Those contacts were generated by ads running under your name, driving people to a search portal that has your branding on it. The relationship those leads have is with your business, not with Ylopo. We are the infrastructure that generated the leads and the AI that followed up with them — but the contacts themselves were never ours to begin with."

"Before you cancel, we'd recommend doing a full export of your lead database through the platform dashboard. It's a straightforward download — you get a spreadsheet with your contact information, notes, activity history, and whatever your team has recorded. You take that file, import it into whichever CRM you're moving to, and your pipeline continues. Nothing disappears."

"I want to be direct about why we don't do data lock-in: it would be a terrible business practice and it would conflict with everything we believe about how to earn client loyalty. If someone stays with Ylopo because leaving would mean losing their database, that's not a relationship — that's a hostage situation. We'd rather earn your continued business by producing results. And if you leave, you leave with everything you built. That's the right way to do it."

"One thing worth knowing: even after you cancel, the leads you generated over your time with Ylopo keep producing closings — sometimes for years. Real estate leads have long cycles. A lead you generated 18 months ago on Ylopo might close six months after you've moved to a different platform, and that commission is still yours because that lead is still in your database. The database you build is a long-term asset, and it belongs to you."

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Every question your prospects ask — answered on camera, no scripts, no spin.